Refund Policy

Students may cancel their studies with NLRO in whatever manner they so choose; a formal written statement of withdrawal is not required to receive a refund.  Students who choose to withdraw for any reason from their studies with NLRO within five days after enrolling will receive a full refund of all money paid including any tuition costs, registration fee, and shipping fees.  To offset administrative costs, NLRO reserves the right to retain a portion of the tuition from students who choose to withdraw after the five day cooling-off period.  The date NLRO will use to determine the date of termination will be the date that NLRO receives notice of withdrawal from the student.

If a student decides to withdraw after the five day cooling-off period but before submitting a completed assessment, NLRO will retain the registration fee and shipping fees.  The amount retained by NLRO is determined by the percentage of the course that has been completed upon termination. In cases where a student decides to terminate the program after completing an assessment but less than 10 percent of the course assignments, NLRO will retain a percentage of the refundable tuition based on the percent completed along with the registration fee and shipping fees. If a student withdraws after completing up to and including 10 percent of the course, 90 percent of the refundable tuition (tuition charges remaining after subtracting the non-refundable registration fee and shipping fees) will be returned to the student. If a student withdraws after completing between 10 percent and 25 percent of the course, 75 percent of the refundable tuition (tuition charges remaining after subtracting the non-refundable registration fee and shipping fees) will be returned to the student. If a student withdraws after completing between 25 percent and 50 percent of the course, 50 percent of the refundable tuition (tuition charges remaining after subtracting the non-refundable registration fee and shipping fees) will be returned to the student. If a student withdraws after completing more than half the course, NLRO will retain the total course tuition cost, registration fee, and shipping fees. *The amount of the course completed shall be the ratio of completed lesson assignments received by NLRO to the total lessons assignments required to complete the course.

A student who has enrolled in a number of courses, but has only submitted assessments for one of those courses upon termination will be refunded the total tuition costs for courses not started minus the non-refundable registration fee and shipping fees. *Upon termination, a student whose materials are paid in full is entitled to receive all course materials, including kits, and textbooks, but will not be refunded the course material costs.  In cases of student illness or accident, death in the family, or other circumstances beyond the control of the student that have been communicated to NLRO, the student shall be entitled to a special consideration and NLRO will settle the student’s account for an amount which is a lesser charge to the student than that called for by the NLRO refund policy.  All applicable refunds will be mailed within 30 days of termination of services.